Shipping policy

Shipping Policy

1) Order Processing & Dispatch

  • We require 3–4 business days to process and dispatch your order after successful payment/confirmation (COD may require phone/OTP confirmation).
  • Orders placed on weekends/public holidays are processed on the next working day.
  • Multi-item orders may be dispatched in parts depending on availability and warehouse routing.

2) Shipping Coverage & Service Level (India)

  • We ship PAN-India via reputed national courier partners using Domestic Class A service levels (carrier-standard priority routes).
  • After dispatch, deliveries follow courier-standard Class A transit times based on your PIN code serviceability and routing. Remote/ODA locations may take longer.
  • You’ll receive an email/SMS with tracking once your shipment is handed over to the courier.

Note: Delivery timelines are indicative and may vary due to courier capacity, weather, strikes, peak season loads, or other force-majeure events.

3) Estimated Delivery Timelines (Indicative)

  • Metro / Tier-1 (Domestic Class A zones): typically 2–5 business days after dispatch
  • Tier-2/3 & Non-metro / ODA: typically 3–7 business days after dispatch
    These are estimates published by courier partners and not guaranteed.

4) Shipping Fees & COD

  • Shipping charges (and any COD fees) are shown at checkout based on weight/volumetric weight, destination PIN code, and current partner tariffs.
  • Any free-shipping promotions will be clearly mentioned on the website or at checkout.

5) Tracking & Delivery Attempts

  • Tracking details are shared via email/SMS once shipped.
  • Couriers usually make up to 2 delivery attempts; if unreachable or address is incomplete, the shipment may be returned to origin (RTO).
  • For re-shipping an RTO order, additional shipping/COD charges may apply.

6) Address Changes / Order Edits

  • Address or order changes are possible only before dispatch. Please email design.uravi@gmail.com with your Order ID at the earliest.
  • Once shipped, we cannot guarantee rerouting; any reroute is subject to courier policies.

7) Packaging & Damages in Transit

  • All orders are shipped in tamper-evident packaging. If a package appears opened, tampered, or damaged, please refuse delivery and contact us within 48 hours at design.uravi@gmail.com with photos/unboxing video.
  • On acceptance of a damaged parcel, please email us within 48 hours with clear photos (outer box, inner packaging, product) so we can raise it with the courier and arrange a resolution.

8) Returns & Reverse Pickups (Handled by Us)

We support returns as per our 7-Day Return & Refund Policy (link in footer). Summary of the process:

  1. Initiate: Email design.uravi@gmail.com within 7 days of delivery with your Order ID, reason, and photos (if damaged/incorrect).
  2. Approval & Mode:
    • If your PIN code supports reverse pickup, we’ll schedule it and share instructions.
    • If not serviceable, we’ll request self-ship via any trusted courier with tracking (share AWB).
  3. Who pays for return shipping:
    • Damaged/defective/incorrect items: Uravi bears reasonable return shipping (or arranges pickup).
    • Change-of-mind/size/style returns: Customer bears return shipping (as applicable).
  4. Quality Check (QC): On receipt at our facility, QC takes 2–3 business days.
  5. Resolution:
    • Replacement (subject to stock) or
    • Refund to original payment method for prepaid orders or Store Credit for COD orders, as per our Return Policy.
  6. Timelines: Post-QC approval, refunds/credits are initiated within 5–10 business days (bank processing times may vary).

For hygiene/safety and handcrafted nature, certain items may be non-returnable—please refer to the detailed Return & Refund Policy for eligibility.

9) Undeliverable / Refused Shipments

  • If a shipment is refused or undeliverable due to incorrect address/unavailability, it may RTO. Re-shipping can be arranged on request; re-shipping charges will apply. For prepaid orders, any non-recoverable forward freight may be deducted if an order is cancelled after RTO.

10) International Shipping

  • At present, we do not ship internationally. If you need assistance for a special case, write to design.uravi@gmail.com.

11) Invoices & Taxes

  • All orders are invoiced in INR with applicable taxes (e.g., GST) as per law.
  • A tax invoice is emailed when the shipment is dispatched.

12) Contact

Questions about shipping, delivery, or returns?
Email: design.uravi@gmail.com
Trading Name: Uravi – The Joy of Timeless Art
Returns Address: Uravi – The Joy of Timeless Art, C-157, Industrial Focal Point, Phase-7, Mohali, Punjab, Pin Code: 160055