7-Day Return Window
We offer a 7-day return window from the date you receive your order. To be eligible, the item must be unused, unwashed, with all original tags/labels intact, and in its original packaging.
How to Start a Return
- Email: design.uravi@gmail.com
- WhatsApp: +91 7643941770
- Please include your Order ID and photos if the item is damaged.
Return Address:
Uravi – The Joy of Timeless Art
#54/2, 2nd Floor, Above State Bank of India
Mohali, Punjab
(Note: Pre-authorization via email/WhatsApp is mandatory before sending items back.)
What is Eligible?
- Apparel: Unused/unwashed with tags.
- Home Décor: Unopened and unused.
- Handcrafted Note: Minor variations in print or color are inherent to hand-block printing and are not considered defects.
Non-Returnable Items
- Customized or Made-to-order items.
- Jewellery (for hygiene reasons).
- Items marked as "Sale" or bought with Gift Cards.
Refund Policy
Once we receive your return, we perform a Quality Check (2–3 days).
- Prepaid Orders: Refunded to original payment method (5–10 business days).
- COD Orders: Refunded via Store Credit (Gift Card) only.
Return Shipping
- Defects/Wrong Item: We cover the return shipping costs.
- Size/Style Exchange: Customer bears the return shipping cost.
- Reverse Pickup: Available in select pin codes. If your area is not serviceable, we will request you to self-ship via a tracked courier.
Damages
Please inspect your order upon delivery. If an item is damaged, contact us within 48 hours with photos/video so we can arrange a free replacement.